I help Shopify and e-commerce brands stay organized through customer support, order fulfillment, and day-to-day store operations.
With experience across Shopify, Shopee, Lazada, and TikTok Shop, I support businesses by handling customer inquiries, processing orders, coordinating returns, and keeping operations running smoothly.
I've worked in customer service and e-commerce operations for businesses ranging from service-based companies like Busy Bee to growing retail brands like Baobab Eyewear.
My experience includes supporting Shopify, Shopee, Lazada, and TikTok Shop operations through customer support, order fulfillment, returns coordination, and inventory monitoring.
I have specialized experience with Shopee, Lazada, TikTok Shop, and Shopify, ensuring seamless multi-channel operations.
Some of my proudest work accomplishments include:
Outside of work, I enjoy watching series, discovering new music, and attending concerts. I'm also continuously learning more about e-commerce operations and inventory management to improve my skills.
<aside> <img src="/icons/meeting_gray.svg" alt="/icons/meeting_gray.svg" width="40px" /> Want to work out together?
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<aside> <img src="/icons/headset_gray.svg" alt="/icons/headset_gray.svg" width="40px" /> Customer Experience Support
Providing multi-channel support (Email, Social Media, Marketplaces) with a focus on high resolution rates.
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<aside> <img src="/icons/receipt_gray.svg" alt="/icons/receipt_gray.svg" width="40px" /> Inventory & Order Fulfillment
Streamlining backend operations through Ginee OMS and Google Sheets to manage stock accuracy, coordinating logistics, and reducing delivery delays to ensure a smooth customer journey.
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<aside> <img src="/icons/activity_gray.svg" alt="/icons/activity_gray.svg" width="40px" /> Performance Metrics & Reporting
Tracking weekly performance metrics and customer interaction data to support operational decisions and business growth.
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